If you’re searching for a flexible part-time position that values your communication skills and multitasking abilities, the Partner Service Agent role by Foodpanda could be a great choice. This is a part-time job, and while salary details aren’t explicitly stated, Foodpanda is known for competitive pay in the customer service sector. This position is suitable for those who have completed at least HSC/A Level education, providing opportunities for both students and job seekers looking for career development.

The role involves working six days a week, with six-hour shifts. You’ll be managing customer interactions through chats and calls, solving queries, and supporting both customers and partners. The job’s requirements are straightforward: strong communication, decent typing speed, and adaptability are all key. Foodpanda’s support and technology-driven environment make it a smooth experience for anyone looking to build skills in service and operations.

Key Responsibilities and Daily Life

On a typical day, you’ll attend to inbound and outbound customer communications. Maintaining a steady typing speed of at least 30-50 words per minute is important to keep up with chat demands. Your problem-solving approach will be tested as you resolve customer issues, process orders, and ensure service satisfaction. Multitasking is essential, as you’ll balance responding to live chat conversations and phone calls, all while following up on tasks in a timely fashion.

This role puts you right at the center of Foodpanda’s operations, ensuring both customers and partners get quick, effective support. The work is well organised and process-driven, with ample guidance and training provided to new hires. If you enjoy working in a dynamic, evolving environment, you’ll find this a rewarding position that lets you develop technical and soft skills.

Pros of the Partner Service Agent Role

The main advantages are the flexible part-time hours and the opportunity to gain experience in customer service at a well-established global brand. Foodpanda’s encouragement of growth and upskilling means you can gain valuable exposure to the dynamics of an international company. Plus, if you enjoy problem-solving and communication, you’ll find the tasks both challenging and satisfying.

Another major plus is the structured support. With clear guidelines and training, even those newer to service roles will feel confident as they take on customer communications and learn on the job. There’s also room to adapt your working style to different shifts, suiting those who prefer some flexibility in their employment.

Cons and Considerations

The work can be repetitive at times, especially during peak service hours when managing chats and calls becomes more intense. Six working days per week may also require a serious time commitment, particularly for students or those balancing other responsibilities.

It is also important to ensure your typing speed and communication skills are up to standard to keep up with the job’s requirements. High expectations for quick response times and performance mean you’ll be busy during each shift, which may be demanding for some candidates.

Final Verdict – Is This Right for You?

If you’re seeking a flexible, part-time position where you can grow within a globally respected company, the Partner Service Agent job at Foodpanda is a strong contender. The job prioritizes skill development, teamwork, and customer satisfaction, making it a great starting point or next step for ambitious candidates. If you are reliable and ready to adapt, this opportunity is definitely worth your consideration.