The Customer Support Specialist role at Augmedix is a full-time, entry-level opportunity. Candidates should be ready to work night shifts on a weekday schedule, from Monday to Friday. The position offers an in-office, collaborative environment and is ideal for applicants eager to enhance both technical and customer-facing skills. While salary details are not publicly shared, the company emphasizes learning and career progression. Applicants with 0-2 years’ experience in customer or technical support are preferred, and upper-level degrees are a plus.

Responsibilities and Daily Role

This role centers on assisting doctors with technical difficulties through strong English communication skills, both spoken and written.

Specialists analyze problems using tools like Freshdesk, Asana, Salesforce, and Augmedix’s proprietary technology stack.

You will help resolve software and connectivity issues, escalating complex cases to engineering teams for rapid solutions.

Effective documentation is required, detailing incidents and resolutions for both internal and external stakeholders.

Consistent, empathetic responses to doctors and IT contacts form the core of daily work, ensuring healthcare partners remain productive.

Advantages of the Role

Candidates can expect a direct impact on the healthcare space by removing technical barriers for clinicians.

Employees get exposure to high-demand digital tools, supporting professional development and future opportunities in healthtech or IT support.

Room for Growth

Joining Augmedix provides a chance to learn from global teams and contribute to innovation in medical documentation.

Clear processes and structured advancement opportunities are highlights, making it suitable for graduates focused on tech skills.

Possible Challenges

Adaptability to night shifts can test work-life balance, especially for candidates unused to late hours.

The fast-paced technical support nature means quick problem-solving and multitasking under tight deadlines.

Things to Consider

Strong English proficiency is vital; those struggling with communication may find the environment demanding.

Teamwork, adaptability, and keeping up with tech changes are must-haves for lasting success in this position.

Verdict: Is This Role for You?

For proactive, tech-savvy graduates seeking rapid growth and impact, the Customer Support Specialist at Augmedix stands out as a promising career launchpad. Consider this position if you’re prepared for a learning-oriented, globally relevant job with real influence in the healthcare industry.