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Customer Service Advisor - Contact Centre
Laya Healthcare
What Youll Be Doing Take inbound calls from members Help with questions about policies, claims, cover, renewals and payments Break down complex information in a clear, reassuring way Handle...
About this role
About the Company
Laya Healthcare is a leading provider of health insurance in Ireland, dedicated to delivering quality service to its members.
Key Highlights
- ✓ Handle inbound calls from members with various inquiries
- ✓ Provide clear, reassuring explanations of complex policy details
- ✓ Manage complaints with empathy and effective judgement
- ✓ Accurately log information and adhere to established processes
💡 Honest Take: This role requires strong communication skills and patience, making it suitable for those who thrive in fast-paced environments but may be challenging for those unaccustomed to handling complaints.
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