Hospital Contact Centre Agent
PHSA
Join PHSA as a Hospital Contact Centre Agent, providing 24/7 support by answering calls and assisting in emergencies from Lions Gate and Vancouver General Hospitals.
Last checked on November 8, 2026. We may earn a commission when you click through.
Hospital Contact Centre Agent
PHSA
Updated 4 days agoYou'll be redirected to emplois.ca.indeed.com
Key Details
This position is ideal for those with prior customer service experience looking to transition into healthcare. However, the shift requirements may not suit everyone, especially those needing consistent daytime hours.
About this role
Join PHSA as a Hospital Contact Centre Agent, providing 24/7 support by answering calls and assisting in emergencies from Lions Gate and Vancouver General Hospitals.
About the Company
PHSA is dedicated to delivering high-quality healthcare services across British Columbia, impacting the lives of patients and their families.
Key Highlights
- ✓ Flexible shifts including day, evening, and night options
- ✓ Supports critical hospital operations and emergency responses
- ✓ Opportunity to engage with various departments within the hospital
- ✓ Inclusive workplace committed to reconciliation with Indigenous peoples
- ✓ Paid orientation and training provided
💡 Honest Take: While the role offers valuable experience in a hospital setting, the commitment to varying shifts might be demanding for some. Many find the orientation phase essential but intensive, which can be a challenge if you're balancing other commitments.
Pros
- ✓ Involvement in a critical healthcare environment
- ✓ Various shift options to suit different schedules
- ✓ Training provided to ensure readiness for emergencies
- ✓ Opportunity to make a real impact on patient care
Cons
- ✗ Requires commitment to a two-week orientation
- ✗ Must be available for night and weekend shifts
- ✗ Limited predictability in work hours may impact personal life
- ✗ High-pressure environment during emergencies
Best For: Suitable for those interested in a healthcare career who can handle varying shifts and are committed to patient care.
Watch Out: The need for shift flexibility may exclude those seeking regular daytime hours, as availability for nights and weekends is essential.
Expert Review
This role is perfect for those looking to break into healthcare. It requires Grade 12 education and related experience, emphasizing customer service skills. The two-week orientation is crucial yet demanding, ensuring all staff are prepared for emergency protocols and multi-line phone management.
As a switchboard operator, you’ll handle calls across the hospital, which can be intense, especially during emergencies. The position also demands familiarity with various hospital codes and protocols, adding to the learning curve. Despite these challenges, the experience gained here can significantly boost your resume.
PHSA's commitment to Indigenous reconciliation is noteworthy, appealing to those who value inclusivity and cultural safety in their workplace. The operational hours of the contact centre mean that flexibility is a must, which could be a deciding factor for potential applicants. Overall, this role provides a unique avenue for those ready to contribute to patient care in a dynamic environment.