Customer Support Representative

Customer Support Representative. Department: Customer Support Ops Employment Type: Full Time Location: Egypt Description About Tabby Tabby is a GCC based fast-growing financial technology company. We help people shop and pay more easily using flexible payment options like Buy Now, Pay Later. We work with major brands and support millions of customers across the region. We’re also a financial company, please note that some of our products charge interest. We’re not your average call center. We hire people who care about doing a good job, and we give you the tools, support, and rewards to grow. If you’re motivated, professional, and want to be part of a growing company, read further. What You’ll Do • Support our customers through phone, chat, and email in both English and Arabic • Answer questions, solve problems, and make sure customers have a good experience • Follow clear guidelines and use tools to help customers quickly and correctly What We Offer • Base salary: 15,000 EGP gross (around 12,250 EGP net) • Language allowance: up to 7,000 EGP gross (around 4,250 EGP net) based on English & Arabic level • Performance bonus: up to 70% of your base salary Top performers can earn up to 33,000 EGP gross (around 27,000 EGP net) • Paid training: 3 weeks in the office • Nesting period:3 weeks handling real customers cases while receiving close support • Work location: The Greek Campus, Downtown Cairo (work from home available for consistent performers past probation) Is This Role Right for You? • You speak and write clearly in both Arabic and English (B2 level or above in English) • You’re comfortable with rotational shifts and can work from the office • You’re helpful, calm under pressure, quick to learn, and take your work seriously. We don’t want to oversell. This is real customer service work, it can be stressful, especially during busy hours. You need to be ready to handle difficult conversations, follow processes carefully, and keep a good attitude even on tough days.