About the Role We are looking for a proactive and customer-focused Customer Support Specialist to join our regional support team. In this role, you will provide professional assistance to business partners and distributors across multiple markets, ensuring inquiries are handled efficiently and accurately. Key Responsibilities. Provide first-line support to business clients via email, chat, or phoneManage and resolve B2B inquiries related to orders, accounts, and system usageCollaborate with internal teams to ensure timely and accurate responsesDocument all customer interactions and feedback within the systemHandle escalations professionally and ensure service-level targets are metSupport process improvements and contribute to continuous service enhancementParticipate in digital transformation initiatives and adoption of new tools Requirements Minimum 1–2 years of experience in customer service, helpdesk, or shared service support (B2B experience preferred).Proficient in English and Arabic (both written and verbalStrong communication and problem-solving skillsComfortable working in a fast-paced, multicultural environment.Willing to work on a 9 months contract basis.