Contact Center Representative

Autotruck Financial Credit Union

This role involves assisting members with inquiries and resolving issues via various communication channels while maintaining accurate records.

Last checked on August 20, 2026. We may earn a commission when you click through.

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✓ Competitive hourly wage ✓ Comprehensive benefits package ✓ Opportunities for career growth
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Contact Center Representative

Autotruck Financial Credit Union

Updated 25 days ago
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Key Details

CompanyAutotruck Financial Credit Union
LocationLouisville
FormatOn-site
Salary$19.09–$23.86/hr
TypeFull-Time

This position is suitable for individuals seeking a stable job in customer service with decent pay and benefits. However, the fast-paced environment may not be ideal for everyone.

About this role

This role involves assisting members with inquiries and resolving issues via various communication channels while maintaining accurate records.

About the Company

Autotruck Financial Credit Union provides financial services focused on member satisfaction and community support.

Key Highlights

  • ✓ Hourly pay between $19.09 and $23.86
  • ✓ Full-time, onsite position in Louisville
  • ✓ Comprehensive benefits including health and dental insurance
  • ✓ Opportunities for cross-selling services

💡 Honest Take: While the pay range is decent for entry-level positions, expect a high volume of calls and demanding customer interactions. The role requires resilience and quick decision-making, which can be stressful.

Pros

  • ✓ Competitive hourly wage
  • ✓ Comprehensive benefits package
  • ✓ Opportunities for career growth
  • ✓ Supportive team environment

Cons

  • ✗ High call volume can be stressful
  • ✗ Limited authority to resolve complex issues
  • ✗ Onsite requirement may deter some applicants

Best For: Individuals looking for a full-time role in customer service with a focus on member assistance and satisfaction.

Watch Out: The position involves handling a high volume of calls, which can lead to burnout if not managed properly.

What Customers Say

Workers appreciate the supportive environment but note the high-stress levels associated with managing a large volume of calls.

Expert Review

In the role of Contact Center Representative, employees interact with members via phone, fax, and electronic communication. The compensation ranges from $19.09 to $23.86 per hour, which is competitive for entry-level customer service jobs. Benefits include health, dental, and vision insurance, along with a 401(k) plan.

The work environment is fast-paced, requiring representatives to handle numerous inquiries and resolve issues efficiently. While this can be rewarding, the stress from high call volumes might not suit everyone. The job also involves identifying cross-selling opportunities, which can add to the pressure.

Many employees appreciate the supportive team culture at Autotruck Financial Credit Union, but the limited authority to resolve complex issues can be frustrating. Staff are often required to escalate problems to supervisors, which may slow down service and impact member satisfaction.

Overall, this position is a solid entry point for those looking to start a career in customer service, but potential candidates should be prepared for the challenges that come with the role. For more details, you can check the official job posting here.

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