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Financial Account Subject Matter Expert
Concentrix
Essential Functions/Core Responsibilities.Provide floor support, learning sessions, coaching & feedback to agents (Subject Matter Expert).Assists in driving metrics of the team.Monitor closure of...
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Pasig
📅 2026-03-28
About this role
Essential Functions/Core Responsibilities.Provide floor support, learning sessions, coaching & feedback to agents (Subject Matter Expert).Assists in driving metrics of the team.Monitor closure of service levels regularly.Ensure prompt escalations to Team Captain.Supervise team in the absence of the
About the Company
Concentrix is a global leader in customer experience solutions, dedicated to delivering exceptional service across various industries.
Key Highlights
- ✓ Provide essential support and coaching to agents
- ✓ Drive team metrics and monitor service levels
- ✓ Supervise and ensure smooth operations in team absence
- ✓ Facilitate learning sessions for continuous improvement
💡 Honest Take: This role demands strong leadership and communication skills, but it may be challenging due to the high expectations for team performance and consistency.
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