Associate Manager - Customer Service

Stryker

Develops and manages return materials authorization (RMA) processes for ensuring customer returns exchanges service and repairs are done with speed and accuracy and all client/customer service...

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Associate Manager - Customer Service

Stryker

Updated 9 hours ago
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Dubai 📅 2026-03-30

About this role

Develops and manages return materials authorization (RMA) processes for ensuring customer returns exchanges service and repairs are done with speed and accuracy and all client/customer service delivery issues are resolved. Manages customer retention (CRM) including participating in the resolution of

About the Company

Stryker is a global leader in medical technologies, dedicated to improving healthcare through innovative products and services.

Key Highlights

  • ✓ Oversee return materials authorization (RMA) processes
  • ✓ Ensure accurate and speedy customer service delivery
  • ✓ Manage customer retention and CRM initiatives
  • ✓ Resolve client service delivery issues effectively

💡 Honest Take: This role offers a great opportunity for those looking to advance in customer service management, but it may involve high-pressure situations due to the focus on rapid issue resolution.

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