The Collections Specialist position offers a lucrative salary package in the 8–13 LPA range, attractive to mid-senior professionals. This is a full-time role with rotational shifts, ensuring coverage 24×7. Those with over three years of collections experience and a background in credit control or the motor vehicle industry will find the requirements aligned with their expertise.

Applicants should be prepared to demonstrate solid knowledge of financial regulations, customer interaction, arrears management, and litigation processes. Strong communication and analytical skills are valued. The role also involves asset and agreement management, financial adjustments, and providing dedicated support to customers facing credit or mortgage issues.

Role Responsibilities and Expectations

As a Collections Specialist, day-to-day work centers around customer account management in a regulated financial environment. Responsibilities include making arrears calls, handling default accounts, and supporting at-risk or vulnerable customers.

Teamwork is essential. The role may require coaching less-experienced colleagues and developing bespoke recovery strategies. Adherence to industry guidelines and reporting requirements is vital for success.

Daily exposure to consumer finance legislation is a key aspect, ensuring compliance and ethical interactions through every customer contact.

Tasks will also include negotiating repayments, implementing forbearance where necessary, and keeping thorough records of all communication and actions taken.

Proactive problem-solving is encouraged, especially when complex cases arise that call for tailored solutions.

Main Advantages

The offered salary package stands out in the collections job market for experienced professionals. Fast-track joining opportunities are offered, making this a great fit for those ready to advance quickly.

Exposure to international processes and financial regulatory frameworks adds to the CV value of this role. Professionals aiming for upward mobility in finance will benefit.

Considerations and Downsides

Rotational shifts, including nights and weekends, can impact personal scheduling. While manageable for some, flexibility will be essential for long-term satisfaction.

The role requires careful handling of sensitive information. Those less confident with strict compliance or customer-facing pressure may find it challenging.

Verdict: Is This the Right Next Step?

For candidates with a strong background in collections, financial compliance, and customer care, this position presents a compelling career move. With a competitive salary and strong growth potential, it is well-suited for professionals seeking advancement within financial services.