Augmedix is seeking a Customer Support Specialist to deliver technical help and exceptional service to doctors in the healthtech field. This is a full-time, entry-level position with a focus on night shifts and Monday to Friday working days. Requirements include strong English communication skills, quick technical learning ability, empathy, and at least a bachelor’s degree. Previous support experience is valued, but not strictly necessary, making it suitable for recent graduates or those entering the industry.

Key Responsibilities and Job Insights

• Respond to customer queries in English and document issues clearly
• Troubleshoot technical problems using multiple tools and apps
• Collaborate with doctors and cross-functional teams
• Escalate complex issues to engineering or network teams
• Maintain multiple systems (Freshdesk, Asana, Salesforce)

Day-to-day, you will be handling requests from clinicians, analyzing logs, coordinating between teams, and ensuring fast resolutions. Regular communication with global stakeholders is at the core of your role. While challenging, these responsibilities provide a solid foundation for a future-proof career in digital health and IT-enabled services.

Pros of Working with Augmedix

Growth opportunities are notable, as Augmedix operates globally and values internal mobility for those who demonstrate capability and drive. Working within a high-impact healthtech business can be a rewarding start for candidates ready to learn. Training is comprehensive and ongoing, supporting your professional development every step of the way.

You will also interact with international professionals, developing both technical and soft skills. Flexible movement within the organization is an added advantage for career-driven candidates.

भूमिका के विपक्ष

Some candidates may find the night shift schedule challenging. It requires significant adjustment to sleeping patterns and personal life. The requirement for strong English can be a barrier for those still developing language proficiency, which limits accessibility for some job seekers.

Additionally, tight service level agreements (SLAs) and documentation demands can add pressure, especially for those new to support environments. Multi-tasking expectations should also be considered before applying.

अंतिम फैसला

If you’re a motivated individual looking to get into healthtech support with global exposure, this role at Augmedix is an excellent entry point. The job offers practical technical experience, organizational growth prospects, and skill development opportunities, balancing a dynamic work environment with the need for flexibility. For the right candidate, it’s a promising place to start and build a career in customer service and digital health.