Escalation Desk (L2) job offer is available for individuals with at least one year of documented experience in handling escalations. This full time role provides a steady monthly in-hand salary of up to ₹23,000. The initial training period lasts for one month, requiring six working days per week, and subsequently, the position shifts to a five-day working week, maintaining a healthy work-life balance for employees. The work is office-based and candidates must be comfortable working in person as part of a dedicated team.

Roles and Responsibilities

As an L2 Escalation Desk professional, you will address advanced service requests and resolve technical issues escalated by Level 1 support. Your daily tasks include diagnosing problems, coordinating with various departments, documenting workflow, and maintaining high service standards. Attention to detail, effective communication, and problem-solving are essential for this position. Timely resolution and customer satisfaction will be your main priorities in this challenging yet rewarding role.

Key Advantages of the Role

This job offers a notable fixed salary, removing the uncertainty of variable pay. Moving from a six-day to a five-day workweek after training makes it accommodating for employees seeking flexible schedules. The structured environment benefits those who prefer stability and steady professional growth. Working in person fosters teamwork and supports personal development through real-time feedback and learning opportunities.

Potential Drawbacks

The role is strictly office-based, which may not suit candidates looking for remote flexibility. The entry requirement of at least one year of documented experience might limit opportunities for freshers or career changers. The initial training period could be intense due to the six-day work requirement, demanding high energy and adaptability in the beginning.

Verdict

For individuals with prior escalation desk experience who thrive in a structured office setting and value competitive fixed pay, this role represents a solid career choice. Its blend of stability and opportunity for in-person learning can act as a springboard to higher positions in support management. If you are looking for job security and hands-on responsibility, this position is well worth considering.