The Partner Service Agent role at Foodpanda is a part-time opportunity designed for those seeking flexibility and exposure to the customer service sector. This position allows you to work 6 days a week, 6 hours per day, in different shifts suitable for dynamic lifestyles. To be eligible, successful completion of HSC or A-levels is required. The job offers competitive compensation along with the chance to grow within a globally recognized brand, giving part-time workers stability with flexible hours.

Job Responsibilities and Daily Tasks

Partner Service Agents take on inbound and outbound chats as well as calls, addressing a variety of customer issues efficiently. You will be expected to maintain a typing speed of 30-50 words per minute. On a daily basis, agents process orders from the back end, assist with live chat, and provide well-timed updates to customers. Problem-solving and clear communication are crucial for every interaction. Candidates must be comfortable handling shifting tasks under pressure and adapting to fast changes.

Advantages of the Role

This role offers a flexible work schedule – ideal for students or anyone looking to supplement their income. On-the-job training and exposure to modern systems make it an excellent entry point into the customer support industry. Additionally, employees receive consistent support from Foodpanda’s dynamic team environment, helping to accelerate professional development. The brand’s global recognition also boosts your resume.

Disadvantages to Consider

Part-time shifts may occasionally require late hours or transitioning between different schedules. The workload can be repetitive, particularly during rush hours when customer queries spike. High expectations for problem-solving and typing speeds might be challenging for newcomers without experience. If you are looking for rapid upwards movement, the role may feel limited at entry-level.

Final Verdict

Foodpanda’s Partner Service Agent position is a great entry-level job for those wanting to balance other priorities or start in customer service. The flexible schedule and professional environment foster both skill development and dependable income. With dedication, you can make this role a launching pad for future career growth in support and operations.