Ericsson is currently seeking a Service Delivery Manager for a full-time position. This opportunity offers a long-term career with competitive compensation. As a leader in telecom managed services, Ericsson demands a balance of technical proficiency and managerial insight.

Candidates should expect standard benefits provided by top multinational companies. While the precise salary is not listed, profiles with 10-12 years relevant telecom experience and a bachelor’s degree in a related field should expect a competitive market rate in BDT.

The working conditions require availability for 24×7 operations and a robust track record in handling high-pressure customer demands. The company values customer focus, analytical skills, and the capacity for effective collaboration across teams.

What the Role Involves: Key Responsibilities

Service Delivery Managers at Ericsson play a central role in ensuring that telecom services are delivered with quality, cost-effectiveness, and reliability. The position is heavily aligned with ITIL best practices. Daily duties include overseeing incident, problem, and change management cycles. A primary responsibility is managing operational escalations and ensuring fulfillment of SLAs and KPIs. The manager regularly updates senior management on performance and ensures contractual requirements are consistently met.

Pros of Joining Ericsson as Service Delivery Manager

One major pro is clear career advancement potential, as the role benchmarks your skills against global telecom standards. Ericsson’s international presence ensures sustained growth within the company. Another significant advantage is the recognition that comes with successfully managing complex telecom networks, which can elevate your profile in the industry.

Cons to Consider

The expectation to work around the clock in a 24×7 environment can challenge work-life balance, especially during escalations. Furthermore, the demanding customer-facing nature of the role may add pressure and occasional stress.

Verdict: Is This Job Right for You?

Overall, Ericsson’s Service Delivery Manager position is a solid career choice for professionals who thrive on challenge, enjoy responsibility, and seek industry recognition. If you are experienced and value structured environments and well-defined growth opportunities, this is an attractive offer.